FAQs
If you have a query not answered here, please reach out to me!
WHAT HAS CHANGED WITH BREXIT?
I ship to the UK but as it is now outside of the EU, there may be an extra customs charge upon arrival of your order (just like ordering from the US). This is unfortunate but it's sadly nothing I can control.
Everything I ship outside of the EU is sent under Delivered At Place (DAP), meaning I, the seller, take responsibility of shipping the product only and the customer is required to pay any import costs, such as VAT, duties, and clearing fees.
DO YOU TAKE COMMISSIONS?
Yes! I am always happy to chat custom pieces, whether it be a portrait or a pair of earrings.
DO YOU DO PAYMENT PLANS?
Yes. I always want my creations to be accessible for folx. Reach out to me and we can discuss payment options.
DO YOU TAKE DEPOSITS?
Yes. Just like the previous question, I am happy to hold items with a deposit for folx until payday.
DO YOU SHIP GLOBALLY?
Yes. I have both Standard and Registered post options available at checkout. These are available throughout Ireland, the UK and Europe.
For the USA and outside of Europe I currently only ship via Registered post due to current delays. But if this cost doesn't suit and you don't mind a possible longer wait, please get in touch.
WHAT IS YOUR RETURN POLICY?
My full return policies can be read here.
DELAYED DELIVERY - Unfortunately, there are many factors currently putting extra stress on postal services worldwide, so delays are always possible. If you have any concerns, I would recommend using Registered post. Once the order is posted, it's out of my hands. I cannot offer refunds or replacements for delayed items.
BROKEN ITEM - I take every care when packaging your orders to ensure it makes it to you in one piece. Unfortunately, this is something I must judge on a case by case basis - whether something broke in transit due to my packaging or its handling. But I am happy discuss any damages and work something out (partial/full refund, replacement, future discount).